Bureau's Privacy Policy

Updated April 19, 2022


  1. Welcome to the website (the “Site”) of Bureau, Inc., including all its subsidiaries/affiliates having its office at 548 Market Street, PMB 99348, San Franciso, CA 94104 (collectively called “Bureau,” “we”, “us”, or “our”). Bureau allows its business customers to secure their user journey through identity verification, authentication services, fraud prevention, risk assessments, transaction monitoring, payment processing, etc., (collectively, including the Site, the “Service” or “Services”).
  2. This privacy policy (“Privacy Policy”) details the manner in which personal data consisting of names, birthdates, addresses, phone numbers, email addresses, government identification numbers and copies of government identification documents, face photos, IP addresses, browser fingerprints, cookie and device identifiers, and location data and other such data as may be applicable (“Personal Data”) is collected used and shared Bureau’s data practices. This Privacy Policy constitutes a legal and binding agreement (“Agreement”) between You (hereinafter referred to as “You”, or “Your” or “User(s)” and Bureau, and provides, inter alia, the terms that govern the usage of the Personal Data in order to provide access to Bureau’s Website and respective Services.
  3. This Privacy Policy describes Bureau’s policies and procedures on the collection and procedures on the collection, use and disclosure of the information provided by the visitors to the Site. Bureau shall not use the User’s information (“User Data”) in any manner except as provided under this Privacy Policy. Every User who accesses the Site agrees to be bound by the terms of this Privacy Policy.
  4. Please read this Privacy Policy before using our Service and/or submitting any Personal Data to Bureau

Personal Data We Collect

1. Personal Data Collected From Users

By using our services and the Website, You hereby agree and consent that in order for Bureau to provide services and/or access to the Website, Bureau collects Personal Data from you and other individuals in the course of verifying their identities, monitoring and facilitating transactions, and/or preventing fraud for our Users. This Personal Data includes names, birthdates, addresses, phone numbers, email addresses, government identification numbers and copies of government identification documents, face photos, IP addresses, browser fingerprints, cookie and device identifiers, and location data. We may also collect scans of facial geometry.

2. Social Media Pages

We have pages on social media sites like LinkedIn, Facebook, and Twitter (“Social Media Pages”). When you interact with our Social Media Pages, we will collect Personal Data that You elect to provide to Us through your settings on the Social Media Site, such as your contact details. In addition, the companies that host our Social Media Pages may provide us with aggregate information and analytics regarding the use of our Social Media Pages.

3. Use of the Site

When you visit, use and interact with the Site, You agree and consent that we may receive certain information about Your visit, use or interactions. For example, we may monitor the number of people that visit our Site, peak hours of visits, which page(s) are visited on our Site, the domains our visitors come from (e.g., google.com, yahoo.com, etc.), and which browsers people use to access and visit our Site (e.g., Firefox, Microsoft Internet Explorer, etc.), broad geographical information, and Site-navigation pattern. In particular, the following information is created and automatically logged in our systems:

  • Log data
    Information (“log data”) that your browser automatically sends whenever you visit the Site. Log data includes your Internet Protocol (“IP”) address (so we understand which country you are connecting from when you visit the Site), browser type and settings, the date and time of your request, and how you interacted with the Site.
  • Cookies
    Please see the “Cookies” section below to learn more about how we use cookies.
  • Device information
    Includes name of the device, operating system, and browser you are using. Information collected may depend on the type of device you use and its settings.
  • Usage Information
    We collect information about how You use Our Site, such as the types of content that you view or engage with, the features you use, the actions you take, and the time, frequency and duration of your activities.

In case You choose the option of scheduling a demo of any of the Services offered by Bureau, You will be asked to provide information pertaining to Your name, e-mail address, the exact Service that You require a demo of and any other information that you may willingly choose to share with Bureau. Bureau shall use, store and process such information in accordance with the terms of this Privacy Policy. 

4. Personal Data Collected on Behalf of Customers

We also collect Personal Data from individuals in the course of providing Services to our clients. We have no direct relationship with the individuals whose Personal Data we process on behalf of our clients– we process their Personal Data pursuant to our Terms of Service and other agreements with our Users. If you are such an individual and would no longer like your Personal Data to be used by one of our clients or you would like to access, correct or request deletion of your Personal Data, please contact the client that you interact with directly.

5. How We Use Personal Data

We use Personal Data to provide our clients with the Services. This processing is necessary to perform our contract with our Users.
We also use Personal Data as necessary for the following legitimate business interests:

  • To respond to inquiries, comments, feedback or questions;
  • To manage our relationship with our Users, which includes sending administrative information relating to our Service and changes to our terms, conditions, and policies, and asking Users to leave a review or take a survey;
  • To analyze how you interact with our Service and provide, maintain and improve the content and functionality of the Service and our customer relationships and experiences, develop our business and inform our marketing strategy;
  • To administer and protect our business and the Site, prevent fraud, criminal activity, or misuses of our Site, and to ensure the security of our IT systems, architecture, and networks (including troubleshooting, testing, system maintenance, support, and hosting of data); and
  • Bureau may access, preserve and disclose any User Data and Personal Information in order to (i) comply with law enforcement or national security requests (ii) protect Yours’, Bureau’s or others’ rights, property, or safety; (iii) enforce Bureau’s policies or contracts; (iv) to prevent physical harm or financial loss or in connection with an investigation or prosecution of suspected or actual illegal activity; (v) to carry out actions that Bureau believes to be necessary or advisable; (vi) help detect and prevent potentially illegal acts, comply with law enforcement or national security requests and legal processes, such as a court order or subpoena. In addition, from time to time, server logs may be reviewed for security purposes to detect unauthorized activity on the Services. In such cases, server log data containing IP addresses may be shared with law enforcement bodies in order that they may identify Users in connection with their investigation of unauthorized activities.

6. Marketing

We may contact You to provide the information we believe will be of interest to You. For instance, if you elect to provide your email address, we may use that information to send You promotional information about Our products and services. You may opt-out of receiving emails by following the instructions contained in each promotional email we send You or by contacting Us. If You unsubscribe from our marketing lists, You will no longer receive marketing communications, but we will continue to contact You regarding our Site and Services and to respond to your requests.

7. How We Share and Disclose Personal Data

In certain circumstances we may share your Personal Data with third parties without further notice to you, unless required by the law, as set forth below:

  • Vendors and Service Providers
    To assist us in meeting business operations needs and to perform certain services and functions, we may share Personal Data with service providers, including hosting, cloud services and other information technology services providers; email communication and SMS software providers and email newsletter providers; database and sales/customer relationship management services; payment processors; identity verification services, background check providers, public and private records database providers, consumer reporting services, and fraud and identity management providers; and web and advertising analytics services. Pursuant to our instructions, these parties will access, process or store Personal Data while performing their duties to us.
  • Business Transfers
  • If we are involved in a merger, acquisition, financing due diligence, reorganisation, bankruptcy, receivership, sale of all or a portion of our assets, or transition of service to another provider, your Personal Data and other information may be shared in the diligence process with counterparties and others assisting with the transaction and transferred to a successor or affiliate as part of that transaction along with other assets.
  • Wireless Operator Authorisation
    To assist us in meeting business operations needs and to perform certain Services and functions, you authorise wireless operators to disclose your mobile number, name, address, email, network status, customer type, customer role, billing type, mobile device identifiers (IMSI and IMEI) and other subscriber status and device details, if available, to our third-party service providers, solely to provide Services for the duration of the business relationship.
  • International Transfers
    Since Bureau conducts its business operations globally, there may be international transfers of Your Personal Information and/or User Data in compliance with applicable laws. All international transfers are carried out ensuring the confidentiality and security of your Personal Information and User Data.

8. User Obligations

  • You must, at all times, adhere to this Privacy Policy. This includes not misusing all intellectual property rights which may belong to the Bureau’s third parties. 
  • You must not create or otherwise disseminate any information which may be deemed to be injurious, violent, offensive, racist or xenophobic or which may otherwise violate the purpose and spirit of Bureau and its community of Users.
  • You must not provide information to Bureau and /or other Users which You believe might be injurious or detrimental to Your person, professional or social status. 
  • Any violation of this Privacy Policy may lead to the restriction, suspension or termination of Your account and/or Services by Bureau, as we take these principles seriously and consider them to be the basis on which our Users and clients adhere to Bureau’s policies and the Services which it offers. 
  • You hereby warrant and represent that You are duly authorized to submit or represent the third party on behalf of whom You are providing this information to Bureau. Further, You acknowledge and agree that these materials, suggestions, feedback and information can be utilized without any obligation or restriction on Bureau in terms of payment of the fee or any other limitations for marketing, promoting, advertising or other purposes.

9. User Rights

Where permitted by applicable laws, You have the right to:

  • Withdraw Your consent to the processing of Personal Data and User Data by Bureau without affecting the lawfulness of processing based on consent before its withdrawal. You also have the right to request us to rectify any Personal Information that is inaccurate. 
  • Request Bureau to erase Your Personal Information and/or restrict the processing of your Personal Information in certain circumstances.

10. Data Retention

We keep Personal Data for as long as reasonably necessary for the purposes described in this Privacy Policy, while we have a legitimate business need to do so, or as required by law (e.g. for tax, legal, accounting or other purposes), whichever is the longer.

If you have elected to receive marketing communications from us, we retain information about your marketing preferences until you opt-out of receiving these communications and in accordance with our policies.

To determine the appropriate retention period for your Personal Data, we will consider the amount, nature, and sensitivity of the Personal Data, the potential risk of harm from unauthorised use or disclosure of your Personal Data, the purposes for which we use your Personal Data and whether we can achieve those purposes through other means, and the applicable legal requirements.

11. Update Your Information

If you need to change or correct your Personal Data, or wish to have it deleted from our systems, you may contact us. We will address your request as required by applicable law.

12. Online Tracking

We may, and we may allow third-party service providers to, use cookies or other tracking technologies to collect information about your browsing activities over time and across different websites following your use of the Site.

13. Data Integrity and Purpose Limitation

We take reasonable steps to ensure that Personal Data is reliable for its intended use, and that it is accurate, complete and current for as long as we retain it. We will retain the data as long as necessary for the following purposes: delivering the Services, engaging in customer service, complying with legal obligations, auditing, performing security and fraud prevention, responding to legal and regulatory inquiries, and preserving or defending our legal rights or those of other users or third parties.

14. Links to Other Websites

The Service may contain links to other websites not operated or controlled by Bureau, including social media services (“Third Party Sites”). The information that you share with Third Party Sites will be governed by the specific privacy policies and terms of service of the Third Party Sites and not by this Privacy Policy. By providing these links we do not imply that we endorse or have reviewed these sites. Please contact the Third Party Sites directly for information on their privacy practices and policies

15. Cookies

We and our partners use cookies to operate and administer our Site, make it easier for you to use the Site during future visits, and gather usage data on our Site. Upon navigation of our website and/or Services, certain passive information may also be collected about your visit, including through cookies and similar technologies.

16. Security

You use the Service at your own risk. We comply with industry standards to protect Personal Data both online and offline from loss, misuse, and unauthorized access, disclosure, alteration or destruction. However, no Internet or e-mail transmission is ever fully secure or error-free. In particular, e-mail sent to or from us may not be secure. Therefore, you should take special care in deciding what information you send to us via the Service or e-mail. Please keep this in mind when disclosing any Personal Data to Bureau via the Internet. In addition, we are not responsible for circumvention of any privacy settings or security measures contained on the Service, or third-party websites. Unfortunately, the Internet cannot be guaranteed to be 100% (hundred percent) secure, and we cannot ensure or warrant the security of any information you provide to us. We do not accept liability for unintentional disclosure.

17. Your Choices

Whether or not you provide Personal Data to us is completely up to you, but if you choose not to provide information that is needed to use some features of our Site, you may be unable to use those features. You can also contact us to request access to your data or to ask us to update, correct, or delete your Personal Data

18. Changes to Privacy Policy

The Service, and our business may change from time to time. As a result, we may change this Privacy Policy at any time. When we do we will post an updated version on this page, unless another type of notice is required by the applicable law. By continuing to use our Service or providing us with Personal Data after we have posted an updated Privacy Policy, or notified you if applicable, you consent to the revised Privacy Policy and practices described in it.

19. California Privacy Rights

Under the California Consumer Privacy Act of 2018 (“CCPA”), Users have the right to understand and request that We disclose how we collect, use, disclose, sell  your Personal Data to the extent permitted by applicable law. You also have the right to request for deletion and opt-out of the sale of Your Personal Data. You also have the right to designate an authorized agent to make a request under the applicable provisions of the CCPA with a copy of your power-of-attorney document granting that right. 

20. Contact Us

If you have any questions or grievances about our Privacy Policy or the information practices of the Site, please feel free to contact us at privacy@bureau.id. We will address your concerns and attempt to resolve any privacy issues in a timely manner.